Review: Dell Photo All-In-One Printer 924
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Reviewed by Ryan McLaughlin on 11/05/2005
Editors' rating: 8.5/10
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Bottom Line
JusTech'n editors' rating
Features8/10
Design8/10
Performance10/10
Warranty7/10
Support7/10
Price9/10
8.5/10
  • lostincyberspace

    I read about the AIO 924 dell printer/scanner. I HAVE ONE. It worked well ntil October, meaning using as a Fax machine, that is. NOW, one program won’t “talk” to another!

    I have used all the help sections from all of the softwares, including my Windows XP help, Dell help, and the troubleshooter for the printer itself. I can FAX the cover page, but canNOT fax the docs that I have scanned. Waht a crummy deall, because I am trying too fax info for a very lucrative job position. I will have to snail mail all this crap to them. Unless, of course, I am willing to pay 98$ for a Dell techie to tell me what I’m doing WRONG, which of course, I’m NOT doing anything WRONG, as this machine WORKED fine up until October. I DID have several Trojans, which have since been quarrantined and are froze. At least, that’s what the techies have told me from Grisoft AVG. I’ve seen it in my quarrantine folder also.

    I suspect some bug is in here, but have checked by deep scanning, every single application, file, etc.

    Also, I bought the “regcure” cleaner. I also suspect it’s got something to do with a mis-appropriated registry key. I don’t dare restore to a different configuration. What to do?

    lostincyberspace!!!!!!!

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  • Thank you for the question. It sounds like the software got messed up. I would suggest that you uninstall all of the software that goes with the dell printer. Then turn off your computer and unplug the printer. After that turn back on the computer and double check that ALL the software from dell is gone, the printer should not show up in your printers list. Then after that is all taken care of install the software again and AFTER the software is installed plug inthe printer.

    This should restore the printer software back to the default setting and incase one of the files got infected this should also take care of that.

    Let us know what happens.

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  • Marty Manuel

    I have had my Dell All-in-one Photo 924 printer for years now. Recently I got a new lap top and new programs. I hooked it all up and it was working great. Then all of the sudden my printer would not work from my computer. It will copy if I do it manually, but will not send anything from my computer to my printer.

    I cannot find my software program. Is there anywhere on the Internet where I can go and download the software so that I can reinstall it?

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    • The drivers are available from the Dell website. I easily found them by clicking on the support tab, then drivers and downloads. After choosing the 924 printer the next page had the drivers.

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  • JIM NABORS

    I have a Dell 924, when i power it up i get “cover Open” and it is not. what is wrong and is there a fast solution
    thanks

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    • I would guess that the switch that tells the printer then the cover is open or closed is broken. If that is what is broken then it may be difficult to fix, but you may be able to jerry-rig it. You need to look for a switch or button that gets pressed down when the lid is closed. I don’t have this printer anymore so I have nothing to look at, but it should be fairly obvious. If you cannot find it try closing the lid until you can just bairly see inside and see if anything gets pushed down. If that gets the printer working then you need to find a way to keep that button down, like tape or something.

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  • Marty Manuel

    I just wanted to say I did what you suggested and it worked beautifully. Thanks so much!

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    • Christina Worley

      Since this worked for you, please tell me where the switch or button is, what it looks like, and how you found a way to keep it down. Thank you so much!

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  • Patrick Litchmore

    I need the drives for a printer i have but i dont know where to access it or them.

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    • If you look about 4 comments up you will see where I tell another person how to get drivers.

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  • Jacques Verret

    When I change the black cartridge, it says left cartridge incorrect. I tried 3 cartridges, one of them being new and I have the same problem. When I put the photo cartridge it is OK.
    Anyone ever had this problem

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    • I know a lot of Dell cartridges have little computer chips on them that tell the printer if it is authentic. If you bought the ink from someone other than Dell it may not have the chip and so the printer may not recognize it. If they are Dell ink cartridges then I would call Dell and get new ones.

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  • margarite moore

    Christmas I recieved a new gateway e-machine, all i need was a printer. my daughter gave a Dell aio printer photo 924, it looks good but she can’t find the disk that go with it. I have went to dell and driver detictive, but can not download the software or driver. When i turv on the pc it says windows need to find software & driver for dell aio photo printer 924. Need to printer my black history celebration for my church. Got a king size headache, and i m old- 60 april 2nd. Could you try to help, on a fixed income, so i need free help. Thanks alot, glad the computer came out im my time frane, see u on the net.

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    • If you go to this page and select your operating system you will get a list of all the drivers and applications that are available for this printer.

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  • Shelly Latta

    Our computer and printer unplugged for several days while room painted. Upon restarting the unit I noticed the printer power light on and unit would not shut down. I went through all the troubleshooting in my manueal, uninstalled the software, went to support site online to get the drivers. From there it appeares as though the computer is not recognizing the usb port. I then contacted Dell as advised and was told that because my warrenty has now expired (as of Jan) that they can’t help me unless I pay $49.99! Seems pointless when I can get a new printer for not much more, unless you would have any suggestions for me.
    A friend has also looked at it and done the same steps and says its as if the printer has froze up.

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  • Cassady Curtis

    Mine hasnt been working for a while. Whats happening is the paper wont feed correctly, crinkles up, and cannot continue down. I have to pull it out to avoid the noises it makes trying to “pull” the paper down. Sometimes it stops and says to load paper, but there is paper in the printer, (jammed up)in the process. I’ve tried everthing I can think of, and there is no small bits of paper fallen in the printer (I’ve read somewhere this might be the cause). Sorry about the foggy description. Any at-home fixes? Thanks so much.

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  • Kay

    I have a dell 924 and it has an invisible paper jam. The paper goes almost all the down into the printer and then gets stuck. It’s almost like the paper will not feed all the way through. Can you help?

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  • Michelle

    My dell924 has a roller problem. the roller seems to turn but it wont pull the paper. I have to practically feed it one piece at a time and when i do that, the printing seems off. Id like to try to be able to fix this darn thing rather than give it away on the freecycle website or storing it in my shed. Can you help? thanks.

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  • Tricia

    Hi Michelle and Kay,

    I had the same problem and after a lot of frustration and a lot of reading on FIXYOUROWNPRINTER.COM I learned that like 90% of cases where the paper stops and crinkles is some sort of an obstruction. Does the paper skew before it stops? Mine did…I took a flashlight and tweezers and looked at every nook and cranny that I possibly could and low and behold; it was an allergy pill still in the little bubble pack. If you read the forums on the site I mentioned above, you’d be amazed at some of the things that people find in their printer and also amazed how tiny of an object it took to mess it up. The most common culprit I believe was staples.

    Just get a good flashlight and something small enough to move anything that you can without breaking it and BE THOROUGH! I used tweezers to lift a piece of plastic like a millimeter but it was just enough for me to catch a glimpse of the white paper backing.

    Sorry this is so long but I wanted to make sure I was detailed.

    Good luck and let me know how it goes.

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    • Kay

      I took your advice, and I actually had to dump the printer upside down and shake it. A pen fell out!!!! Anyway, it’s working now. Thanks so much for your help.

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  • Tricia

    Sorry, my earlier post was meant for Cassady and Kay.

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  • Cassady

    Thanks Tricia , Ill try it out ASAP!

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  • Chris

    I have turned the printer upside down, ran plastic thru the paper feed.. still it has the paper jam error. It was working great, then all of a sudden it jammed on me. I had removed the paper that was stuck & it still is not able to recognize there is not paper jam. HELP!!! I really like this printer a lot & I have ink catridges I need to use up before I say good bye. thx for trying to help!

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  • bill

    Dell 924 lights & mode display not lighting up when powered. Power is getting to the printer as the cartridges move into center when power is turned on and colored lights by the connections in the back (usb and power cord) are working.
    Any help would be appreciated. Is this printer toasted?

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    • Does it print? If not, I would say it is toast.

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  • Karen Young

    I have a similar problem to one of the other users. I recently inserted new cartridges, however they are not dell. The guy in the shop said they would be fine as they are same model etc. Unfortunatley my printer will now not recognise them and still says my cartridges are empty. Proberly because of this chip thing you described. Is there anything I can do? Iv’e bought them now and tried everything. I am about to give up and throw my printer out the window. Ahhhhhhhhhhhhhhhhh!!!

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  • tina

    i have a gateway laptop that i just upgraded to windows 7..before the program was windows vista…my printer Dell AIO 924 was working before the upgrade and now it is not…can someone PLEASE help?

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    • The drivers you used in Vista should work in 7. If you don’t have them anymore then you will have to download them from the Dell website.

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      • tina

        ok..i tried that and i have downloaded the software..now this shows when i try to print “windows cannot print due to problem with printer set up….” unable to find printer”…did i not download the right vista driver? i downloaded the 32bit

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  • Tara

    Hi, I have a Dell all in one printer 924…. i had it working fine on my mothers dell computer but now i have a different computer and i cant seem to scan anything to the computer itself it just prints the page out… Please help.!!!

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  • PK Habib

    Found one that someone was throwing out; even came with a USB cable! Cleaned it up and now I have a free scanner; I needed one anyway, so this sure beats paying for it. It’s missing the lid & the ink seems to be empty, but I can use a piece of cardboard or something in place of the lid & I was never very big on ink jet printers anyway. Who knows, maybe I can get someone to refill the cartridges and if not, no big deal. Managed to install the scanner driver without the printer components and I use the built-in Windows image acquisition, so no need for all that extra junk on the system.

    Does anyone know if the scanner is lit by LEDs or by a fluorescent tube? It looks like LEDs but I haven’t found a definite answer either way.

    PS: This started out as a review of the printer, then when you look at the comments all of the sudden it’s free tech support! WTF?!?…LOL!@!

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  • jay

    I have the all in one 924 printer thingy and it says left cartridge ncorrect. Ive tried loads and nearlly fixed the problem but it stopped working again. On the cartridge it says ” COMPATABLE WITH DELL 922bk DELL SERIES 5 BLACK CARTRIDGE” any ideas for help please

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    • Bridgette

      Did u ever find out about the “Left Cartridge incorrect?” Because now i have that same problem. What do i need to do?

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      • Jay

        I haven’t found out sorry. And I have to print in the library or school now.

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      • Deneen Thompson

        I purchased remanufactured ink cartridges through amazon.com. I got 4 for the price of 1 through Dell. After installing the first cartridge, it printed for a few days and then I got the same message “left cartridge incorrect”. Unfortunately, I did not read the piece of paper that came with my cartridge that says “STOP” read this before you install the cartridge.
        I had to throw out the cartridge that I had just installed and put in a new one and follow these steps:
        1. If you recieve a pop-up message indicating that the cartridge has been depleted or a low ink level warning, please disregard.
        2. Check “Don’t display this dialog again” and click “ok” or “continue printing” if necessary.
        3. In the printer status window, since you have already ordered ink, do not click the “order ink online” button. If you have the option, check “I have ordered my ink, please don’t remind me again.” If not, close the window and continue printing.

        I’m not sure why, but these instructions were vital to getting my remanufactured cartridges to work.

        I am posting this reply to hopefully help out the next person that has this problem. Unfortunately, I lost a perfectly good ink cartridge because I failed to read the instructions the first time. But the next one worked just fine when I followed the instructions. Good luck!

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  • Danielle

    I have this printer. It will only scan in TIFF format; how do I change the default to scan in PDF?

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  • Hellafyde

    I have a Dell All In One 924, that all of a sudden made a jammed noise, but there is no paper in any of the areas to check, but will not print a page and keeps giving me a error page jam error; is there anyone who can tell me what to do, or just get a new printer. I would prepfer a laser, since I do invitations and flyers on this one?

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  • Iserooster

    how to add paper to the cartage any help welcome

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Review: Dell Photo All-In-One Printer 924, reviewed by Ryan McLaughlin on 2005-11-05T18:21:40+00:00 rating 8.5 out of 10