Review: ClearPlay USB DVD Player
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Reviewed by Ryan McLaughlin on 06/16/2007
Editors' rating: 0.0/10
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JusTech'n editors' rating
Features0/10
Design0/10
Performance0/10
Warranty0/10
Support0/10
Price0/10
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  • Ian Chamberlain

    I purchased a clear play DVD player in October, 2008 and it still doesn’t work. I have had numerous calls with their technical support. They sent me a new filter stick, it didn’t help. They promised to send me a new DVD player in December, but they never shipped it. This has been a very frustrating experince. My advice would be to explore other options than clear play for filtering movie content.

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  • Ralph

    Ian, I had the same problem when I bought my first player. It took 2 follow up calls to get my new player sent to me. They must have a small customer service force. They even sent me an additional player, but I returned that one. When you get your problem resovled and you get a working player, you’ll be glad you had some patients. The player does work pretty good.

    Good luck…..

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  • Nathan

    I’d like to make a comment about the X-Men 2 deleted scene. I’m pretty sure the scene with Mystique injected the man with iron is deleted because of its sexuality. That scene took place in a bathroom and was definitely inappropriate.

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  • MyName

    The Clearplay DVD player itself is nice. However, I’ve been VERY disappointed with its customer service. First, a salesperson told my brother (who had bought the player for me) that he would be getting a deal where if he bought 2 players, he would also get 2 one year free memberships. Did not happen–instead, they only gave us 1 month free, even though he had bought 2 players.

    Next, my Clearplay tray would not open after a very short time of having it. I was told that I could send the player back and get a new one…but Clearplay makes the consumer, who only had the faulty player for a short while, pay for the shipping to send it back to Clearplay (even though the salesman told me that my DVD player was part of a batch of faulty players they had sold).

    There were other instances in which the person I talked to on the phone had told me one thing and then a different thing had happened, to the customer’s loss and to Clearplay’s benefit. Very poor customer service.

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    • http://www.justechn.com Ryan McLaughlin

      I also had a bad experience with their customer service. I updated the review so everyone can read about it. It is too bad that they are not looking out for their customers anymore.

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  • Scott

    My experience with ClearPlay has been almost the opposite as these other reviews. I’ve seen good customer service (quick response time, kept all the promises they made about subscription lengths and free players included with subscription purchase), but a lousy product. It seems cheaply made, slow to respond, hard to get the remote in just the right place for the IR sensor, and it has difficulty reading discs that other devices play just fine. One player wouldn’t even open the DVD tray – they shipped us a newer model for free and told us to just throw the old one away. I’d be happy if they raised the price $20 in exchange for a higher quality player.

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