Comments on: Review: ClearPlay USB DVD Player

By: MyName

MyName — Sat, 20 Feb 2010 17:44:16 +0000

The Clearplay DVD player itself is nice. However, I’ve been VERY disappointed with its customer service. First, a salesperson told my brother (who had bought the player for me) that he would be getting a deal where if he bought 2 players, he would also get 2 one year free memberships. Did not happen–instead, they only gave us 1 month free, even though he had bought 2 players.

Next, my Clearplay tray would not open after a very short time of having it. I was told that I could send the player back and get a new one…but Clearplay makes the consumer, who only had the faulty player for a short while, pay for the shipping to send it back to Clearplay (even though the salesman told me that my DVD player was part of a batch of faulty players they had sold).

There were other instances in which the person I talked to on the phone had told me one thing and then a different thing had happened, to the customer’s loss and to Clearplay’s benefit. Very poor customer service.

By: Nathan

Nathan — Fri, 03 Apr 2009 21:59:47 +0000

I’d like to make a comment about the X-Men 2 deleted scene. I’m pretty sure the scene with Mystique injected the man with iron is deleted because of its sexuality. That scene took place in a bathroom and was definitely inappropriate.

By: Ralph

Ralph — Tue, 06 Jan 2009 18:14:14 +0000

Ian, I had the same problem when I bought my first player. It took 2 follow up calls to get my new player sent to me. They must have a small customer service force. They even sent me an additional player, but I returned that one. When you get your problem resovled and you get a working player, you’ll be glad you had some patients. The player does work pretty good.

Good luck…..

By: Ian Chamberlain

Ian Chamberlain — Tue, 06 Jan 2009 17:14:34 +0000

I purchased a clear play DVD player in October, 2008 and it still doesn’t work. I have had numerous calls with their technical support. They sent me a new filter stick, it didn’t help. They promised to send me a new DVD player in December, but they never shipped it. This has been a very frustrating experince. My advice would be to explore other options than clear play for filtering movie content.