Several years ago HP came out with the first all-in-one touch screen PC, the TouchSmart 770. This machine was mostly a desktop PC with a touchscreen mounted to the top. This year they redesigned the TouchSmart and made it much more elegant and smaller. The TouchSmart iQ506 is not much bigger than the touchscreen it is built into.
Features
- 22″ diagonal hi-def widescreen LCD
- Intel Core 2 Duo Processor
- Windows Vista 64-bit
- Built-in 2.0 speaker system
The screen that is used by the HP iQ506 is a 22″ glossy, touch sensitive, widescreen LCD. This screen is the highlight of the machine.
The machine is powered by an Intel Core 2 Duo processor. This processor provides the power that the machine needs to perform all its functions – from watching TV, to playing DVDs.
The operating system for the iQ506 is the 64-bit version of Windows Vista Home Premium. This operating system provides many multimedia features that are used by the system.
The iQ506 has a built-in 2.0 speaker system. A fairly basic system, but it does a good job with TV and movies.
There is also a TV Tuner built into the iQ506 that allows you to pick up both NTSC and ATSC channels.
Design
The front of the iQ506 is dominated by the 22″ LCD. This screen easily takes up the vast majority of the front. The outside of the screen is surrounded by a piano black design with espresso side panel highlights. There is a single button located at the bottom right of the screen. This button is used to launch the HP TouchSmart software. It can also be used as a power button. The way this works is if the computer is turned off or sleeping, the button will turn it on and then launch the software.
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The outside of the screen is surrounded by a very glossy case. This piano black finish looks really nice, but it is a magnet for fingerprints. If you are a clean freak then you will be cleaning this every day. Luckily, HP includes a microfiber cleaning cloth with the TouchSmart.
The screen uses HP’s BrightView technology. This technology uses a glossy screen which gives the picture a great deal of clarity and brightness. The bright touch screen also acts like a protector for the LCD screen that is underneath. From what I was told, the screen can even be cleaned with normal glass cleaner. I am not really fond of glossy screens. In fact, I rather dislike them because of the glare they produce. This particular screen is so glossy that when it is turned off it is as reflective as a mirror. Because of this, I would like to see an option to choose a less glossy screen, or even a screen protector that could be placed on the screen, not only to protect the screen, but to dull the glare.
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The right side has the power button, DVD drive, hard drive activity light, volume controls, mute, SD card slot, and a Firewire port.
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The left side has the ambient light button, two USB ports, a headphone and microphone jack.
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On the back you will find a lot more connectors. There are 3 more USB connectors, an Ethernet port, SPDIF, Audio out, TV In, S-Video, Audio In, and IR Out. This area also has some good cable management. This does a great job of keeping the cables out of the way and out of view.
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At the bottom is a power plug and a Bluetooth USB stick for the keyboard and mouse. I was very surprised when I saw that HP had chosen to use a USB Bluetooth solution for their keyboard and mouse. When I asked them about it they said it was the most stable and reliable solution they could find.
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Also, on the back is the stand that holds the iQ506 up. There are two small feet under the machine, they seem a little small, but they have not yet given me any trouble.
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The tuner that is included with the TouchSmart iQ506 is a dual format NTSC/ATSC tuner. It will accept either standard cable or an over-the-air HD signal. I was also hoping for more than one tuner, however, for now we only get one. Once again when I talked to HP they said they would look into it for a future release.
Now that I have looked at the outside of the TouchSmart I also want to look inside. The TouchSmart is fairly easy to take apart, but there are a lot of screws so you will need a good memory to remember where they all go. HP actually makes it really easy to get to certian parts and they even provide a diagram for taking off the the back of the TouchSmart. The first step is to remove a small cover that is under the stand. This opens up access to the memory. Easy access to the memory is great because it allows upgrading without any trouble, and with a 64-bit operating system the TouchSmart can easily handle more than the included 4GB of memory. The next step is to remove the stand and the back of the case. There are about 8 screws that you have to remove to get inside. Once inside you have access to the hard drive and DVD drive. Once again having easy access allows upgrading without a lot of trouble. This is as far as most people should need to go. There is nothing else that is meant to be user upgradable. However, out of curiosity I wanted to see the motherboard and CPU. Luckily removing the cover on this is easy. As you can see everything is organized very nicely. The two copper heatsinks connect directly to the CPU and the graphics card.
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I like the design so much that I would love to see a Home Theater PC (HTPC) built with the same quality. If HP could remove the touch screen and put the other hardware in a small box it would make a perfect HTPC. In addition, because both machines would use the same parts it would easily fit in their current production line and be fairly inexpensive.
Performance
Using the TouchSmart iQ506 is really the only way to test it out. Fortunately, setting it up is really easy, which means I could test it out soon after taking it out of the box. The only two cables that I had to plug in were the power cable and the TV cable.
The startup process is rather lengthy because you need to go through quite a few setups and the registration of the TouchSmart. By using the onscreen keyboard I was able to use the touchscreen even during the registration. Once you’re done the rest is not only fun, but easy.
The HP software is the main attraction of the TouchSmart. Through this software you can access most of the features of the iQ506. The software is specifically designed to be used with your fingers. The screen is broken up into two sections. The top section has large icons that represent your favorites. These icons show the real time status of the programs they access. The bottom section shows smaller icons that are just like desktop icons and only show a generic picture for each program. You can drag icons from the bottom to the top section and back again.
The photo portion of the TouchSmart software is great for viewing photos and making some simple changes. There are several ways to interact with the photos, but using the touch screen is the most fun. When the photo software first starts it shows a thumbnail list of all the folders the software found. In the bottom right of the screen is a small group of photos that when clicked, opens another view of the photo folders. This view allows you to use your fingers to flip through the folders and select one. Unfortunately, this view is only for lists of folders and not for lists of photos. So as soon as a folder is selected, it switches back to the thumbnail view. The new folder view is great and would have been nice to use for photos. When a photo is selected a screen is opened that has some options for editing the picture. The software can do things like rotate, crop, auto-enhance, and fix red-eye. Down at the bottom is an upload photos button that will let you upload to Snapfish.
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The interface for the video section is almost exactly like the photo section. When it is first opened it shows a list of all the folders with videos in them. The bottom right corner has the same button to activate the alternative folder view. When a video is clicked on, the following screen provides several options for playing and sharing it. The most notable feature is the upload to YouTube button. With this functionality you can easily share all your favorite videos. If there aren’t any videos to share it is easy to make new ones with the built-in web camera. The web camera is activated from within the video section by clicking the Webcam button. The web camera does a good job recording and it has really good quality. Unfortunately, the angle of the camera is not adjustable. So if the TouchSmart is at a steep angle, then the camera will also have a steep angle and it may not be able to use it. For this reason, the TouchSmart should be kept as straight up a possible.
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The Notes are another interesting feature. With this you can quickly create sticky like notes all over the screen for anyone to view. Normally when you think of notes you conjure up images of a hand written note that may be hard to read, especially when you have to write with your finger. However, it is also possible to leave voice notes. As long as you are able to speak clearly, the note is easy to understand. The only problem with notes is that you have to exit out of all the other programs, like photos and browser, and switch to the note screen before you can read or listen to any of them. It would be nice if there was a quick link that would open a small window for reading notes while doing other things.
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If you are like me it is impossible to remember everything that is going on all the time. Luckily, the TouchSmart iQ506 has a built-in calender. With the calender it is easy to add events and reminders. Since the TouchSmart is meant to be the center of your kitchen it is always going to be around to remind you when it is time for the next event.
Apps
If you are a news junkie or you have some favorite websites that you like to keep up on, the RSS feeds are for you. Unfortunately, like the notes, RSS feeds are not visible while you are working with the calender, browser, photos and other programs.
Because most users will want to use more than one program at a time it would be nice if you could split the screen into multiple windows and have a different program running in each. For example, I would like to split the screen into four windows, calender, photos, notes, and RSS feeds. That would give me immediate access to all my favorites. When I clicked on a window it would expand to fill the screen. After a few minutes of inactivity it would would shrink back to a smaller window so the other programs are visible again.
There are some multi-touch capabilities in the TouchSmart. For example, you can use two fingers to expand the size of the preview windows that show up when the TouchSmart software is first started.
One button that the TouchSmart software is missing is a watch TV button. In order to watch TV you must exit, or minimize, the HP software and start up Windows Media Center. Going back to the TouchSmart software is easier because you can just press the button that is on the front of the device.
It might also be useful to include a stylus of some sort. I personally feel more comfortable when writing with a stylus then I do with my finger. However, HP designed the software so that when you are writing a note or something you can vary the width of the pen that is used. This helps keep the writing clean and prevents the lines from getting so big that they run into each other.
While using the software the thing I was most frustrated about and the reason I stopped using it, was the inability to access network folders. I keep all of my music and pictures on a Home Server so I don’t have to keep copies on each computer. Unfortunately, the HP TouchSmart can only see local folders when it looks for those things. For this reason I started using Windows Media Center as my main program because it can use network folders for music and pictures. In addition, since I had to use Media Center to watch TV, it was more convenient to just stay in the same program.
I was also disappointed to see that HP only included a DVD drive. I was really hoping for a Blu-ray player, with an HD screen it only makes sense to include the ability to play HD content. When I talked to HP they indicated that they left the Blu-ray player out to keep costs down during the initial release.
The ambient light button cycles through three brightness levels and off. I found this to be only slightly useful because I don’t watch TV in the dark. I usually like to keep a little light on and that light made the ambient light from the TouchSmart not very useful.
The power usage is also fairly low, even with everything turned on it only used about 90 watts of power. Considering that this includes the LCD, CPU, Hard Drive and everything else I am really impressed. When you turn the power off using the remote control it goes into sleep mode and it only uses about 50 watts of power.
On power
Sleep power
Service and Support
The HP TouchSmart iQ506 comes with a 1 year parts and labor warranty. While this is not a very long warranty, it does seem to be the standard for desktop computers these days. I suppose they want to make more money by selling extended warranties. Depending on where you buy the TouchSmart from, they may offer different extended warranties. For example, if you buy from HP you can get up to 3 additional years of coverage, while other sites like Newegg are only offering an additional two years.
Support comes in the standard ways, which are: phone, web, email and if on-site service.
Conclusion
The iQ506 is the version that I described above and it is currently selling for $1399 at Amazon
For those that want save $200 you can buy the iQ504.This version does not have a TV tuner, discrete graphics card, or a remote control. It also only has a 320GB hard drive. This version is currently selling for $1199 at Amazon
I am very happy with the TouchSmart iQ506 because it offers so much. I think there needs to be some improvements to fine tune the software, but that can easily be done in the future without having to buy new hardware. If you are looking for a media Hub for your kitchen, or other workspace, and you have the room, I think the TouchSmart will work out great. The HP TouchSmart easily captures the Editors choice award for Media PC category. As always compare prices before purchasing.
Editors Choice
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I have an IQ506 on order, to be delivered Jan. 26. Your review is very helpful, thanks, Jerry
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I, too, brought an iQ506
It was ok for awhile, the HD crashed the first week;
turn around good, then a memory chip went bad third week, good turn
around, then the 6th week the returned PC display was broken. Good
turn around. Then the new iQ600 came out, but HP says you have to
BUY a new computer to get it, no free upgrade for previous owners. Then
I said screw HP and switchover over to Windows 7 and never looked bad.
Then on the ?? week, I read if Windows 7 users will have to buy a new
computer to do all the fancy touch stuff and many computer don’t
qualify and need to be thrown out and buy a new one, if you want this
costly upgrade. So, I now have a touchsmart running Windows 7, that is
to dump to be used as a touch for Windows 7 extra. HP don’t care
about previous owners of iq’s and my advise is why would any idiot
buy an obsolete iQ506, then the newer system in on an iQ600? I would
suggest sending it back for a refund, ASAP; before it becomes antiquated.
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I purchased the IQ506 on Dec 26th, 2008 and on Jan 15th it stopped working. The seagate hard drive stopped working and is no longer being detected. After calling HP support and reviewing some onlne forums this seems to be a problem with the touchsmart computers. A lot of people are having an issue with this within 45 days of purchasing the computer. Luckily, HP is sending me a new (different brand) hard drive to replace it, along with recovery software discs (not included when you purchase the touchsmart). Unfortunately, all my photos, music is lost because the hard drive is no longer accessible.
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I am sorry to hear about the hard drive failure. I am glad that HP is replacing your hard drive. It is also unfortunate that you lost your photos and music, hopefully these were not your only copy. One of the things I mentioned in my review was that the HP software would not allow access to network shared drives and so I choose to use Windows Media Center instead. It is much better for photos and music. Also I recommend that you look into getting some kind of backup device. I personally use Windows Home Server, it is fantastic and it has saved my skin several times because of accidental deletion and hard drive crashes.
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Luckily I had backed up most files on an external hard drive, and only lost a few pictures and files.
Other than the hard drive failure in which HP is replacing at no cost of my own…the touchsmart is an amazing computer and I have enjoyed it since I purchased it. I love the fact that you can record television shows just like a DVR.
Great review of this computer!
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I got the HP touchsmart but need to downgrade to XP pro. I am unable to find the proper audio drivers for the soundmax. Anybody know where this could be downloaded from?
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Why would you downgrade? It seems like a bad idea because XP Pro does not have Media Center which means you loose the ability to record TV. Also XP is not tablet PC friendly so it may be more difficult to use. You may not even be able to get the Media Smart software to work on XP which would mean that all the original software are functionality would be lost.
I cannot think of a single benefit to having XP.
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Thanks Ryan for reponding. Software that was running on my old systen does not run on the Vista OS. All in one printers/fax/scanner functions do not work. Maybe other have the money to go out and buy new all-in-one printers and invest in software that may run on vista but unless I find the XP sound driver that works on this HP touchsmart its going back to HP!!! So far I have gotten everything to work but the sound. Ralink wireless – realtrek nic – HP Mobile PM965/GM965/GL960 Express CHIPSET – NVIDIA GeForce 9300M GS. I even got the touch screen to work. All the different soundmax drivers written for XP that should work have not worked. I hoping someone has had better luck then myself searching. Its good to know that one person in this world likes Vista over XP! This is a very proud moment for Microsoft! Since Microsoft has extented their downgrade program for users wanting to go to XP, you maybe in the minority. The HP touchsmart is a great HP but vista does not match my needs right now!!!
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Harvey,
I just came across your post doing a general Google search trying to find out how to downgrade the Touchsmart from Vista to XP Pro. My Touchsmart is the IQ770. If you could help me out with how you did this, I would appreciate it very much. Vista is driving me nuts and a lot of my digital imaging software will not run on Vista, and like you, I do not intend to go out spending the money in replacing this software.
Thank you so much,
Pam
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How did you get the touchscreen to work with XP exactly? I installed nextwindow but still nothing yet.
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Hi. I’m trying to do the same thing (downgrade to XP from Vista) and I’m having trouble. I can’t find the sound card driver and have tried the SoundMax drivers but with no luck. How did you get the touchscreen to work? The remote/IR? Can you help me? Maybe give me the links to those drivers if you have them? Or even just send them to me? I would really appreciate it.
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Cyrus,
install the soundmax driver, then you have to manually point the device to the driver files by saying I will specify the driver to use blah blah.. also you go to nextwindow and download their software and make sure HID mouse is set in the USB panel, then the touchscreen will work. also you need to disable ahci in the bios so that you dont blue screen on booting xp.
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Thanks, Gregg. How do you disable AHCI in BIOS? I will try to install the Soundmax driver like you said.
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And, how do you set the HID mouse in the USB panel? Sorry, I’m a novice at this…
I managed to disable the AHCI in the BIOS and I got the blue screen on booting up. Am I supposed to disable it AFTER installing the SoundMax driver or BEFORE? I did so before and it gave me the blue screen.
Thanks, Gregg.
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I have an iQ506. If you plan on upgrading to Windows 7, it won’t cut it. Video
in only a ’1′ on performance and it needs 5-7 for display. But Vista is 4.9. I had to replace my DVD drive and HP shipped it out the next day. The Touchsmart is window dressing, not to useful. It’s a nice desktop computer, but the video
processor needs to be upgraded. I wonder if I can upgrade it? Let me know.
All in all, not to bad. I have Windows Vista, Unbuntu, Windows 7 loaded.
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I am awaiting delivery of the above 22 inch HP touch screen
is there enough onboard anti-virus etc or do I need to upload another anti-virus system BEFORE I go online
if so can you recommend
Norton / Panda or other
or is it safe enough as it comes
TS
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I does come with a 30 day trial of Notron, but I recommend uninstalling that and installing AVG free.
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Bought my first HP Touchsmart a month ago only to have it arrived with a manufacturing defect where the corners were out of shape. I returned it and the next one arrived with a defective hard drive. I could not even start the thing up.
All i get are rainbow colored lines on the screen. There is a major quality issue with HP Touchsmart. No third tries for me.
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Thanx for anti- virus tip altho is AVG still a free download?Just using the Norton to get started/60 days
I was looking at travel sites etc for a few hours maybe 4-6 hrs i pressed the backpage arrow top left screen.
The mouse, still visible just stopped as did clock-
could not move anything ESC or cntrl/alt/del- pc still running but ‘froze’had to switch off at mains;
had it over heated do you think.if so how long a session is advisable or any cooling tips..or should I panic or return before 30 day trial (QVC) runs out
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Yes Avg is still a free download. They have a version that you can pay for, but there is also a free version.
As far as the freezing goes, I don’t know for sure. I never experienced any lock-ups when I did my review. Hopefully, it was a one time glitch. I don’t think it was overheating, unless the fan stopped working, because I left mine on 24/7 and it never froze. If you are concerned about over-heating you can download a free utility called speedfan and it will tell you the temperature of the machine. Let us know if it happens again.
Good luck.
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After 5 months the hard river crashed. They sent out a new hard drive, but for got the recovery cd’s – thn sent out wrong recovery CDs twice. IT Support manager says now we have to send the computer in, (two more weeks). At this point I wish I could just get my money back..beware!
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You can get your money back under the consumer fraud act. Take it back to the store where you purchased it or if you purchased it from hp send it back to them for a full refund. They have known about the defect in the hard drive for some and have chosen to bandaid the problem. The have an obligation to inform you at the time of purchase of the defect in the hard drive. It doesn’t matter what the store’s return policy is as the item does not work as it is suppose to and you have one year upon discovery of the defect to file a claim.
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My IQ506 has already experienced 2 major hard drive failures since I purchased it 7 months ago. I am presently completing the set up of my TouchSmart and for the third time. Although recovery discs have been sent to me (not included in my original purchase) and HP has replaced each of the faulty hard drives, these failures make it difficult for me to recommend the IQ506. This repeated problem has cost me significant repair and transit time, during which I had no computer available to use, as well as considerable personal effort reloading updates. Fortunately, I invested in an external hard drive after losing personal files shortly after the first crash. Soon, I will be facing a decision whether to purchase an extended warranty ($239 for 2 additional years) from HP. It is frustrating that I may have no choice but to spend this additional money with HP because of the performance and history of their TouchSmart. Dottie
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HI everyone, I also have a touchsmaart 506 bought in 11/08. Hard drive died (would not be recognized by system, all data lost even though I bought the same HD to swap logic boards). Now I have the overheating of CPU which freezes machine once every few days. I leave machine on 24 hr’s day. I have speed fan and the temps on core 1 or 2 read about 54C when it locks up. When running normally, they read 42 or so. Hp support has been horrible on this machine. I had to wait 3 weeks after they shipped me new HD for recovery DVDs.
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Hello to All, I purchased an HP IQ506 for my husband early last Fall. Initially, we were really excited about the new functionality of the Touchsmart product…that is, until this PC suffered mutiple hard drive failures and related problems. Between the hardware issues and the quality/timeliness of HP’s service, my husband has become very frustrated with his IQ506 experience and HP. In fact, because of these issues and loss of computer time, my husband is in the process of researching replacement computers for the IQ506…after owning it for less than 9 months?? (He really needs a reliable PC for the work he does at home.) It appears that the hard drives Hewlett Packard used to build the IQ506 are LEMONS. Finally, I’m not sure we will throw good money after bad by purchasing the extended warranty being “pushed” by HP. Caveat emptor (buyer beware), Regards, Pattie
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Thanks for your note. I am hearing about a lot of complaints about HP’s hard drives right now and I am sorry that it is affecting you. If the hard drive is the only problem you are having I probably would not buy the extend warranty. The reason is because the hard drive is very easy to replace and you can probably buy a better, bigger one for less than the warranty will cost.
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I have the iq 506, and it is great no problems here, I’ll cross my fingers.
I kow it comes with 4 gig’s of ram, how much more can be added? This machine is hungry for more, running all these programs, if osmebody could direct me to the right path, what type of do I Buy?
Thank you very much.
Really apreciate the info.
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idk why most have you have problems with the touch smart. I got my iq 506 last December and it runs like a charm. The only thing that stinks is that its 64 bit so there arent that much software compatible with it mostly antivirus and antispyware programs =/
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any advice on taking off the back. got all the lower screws and can lift the cover half way off, but seems like there are top screws which i can’t seem to find.
had a HDD failure and need to swap it and try and recover data.
any help?
thanks
skp
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Hopefully one of these three will help you.
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thanks a lot. exactly what I needed.
much appreciated
~skp
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I have been searching around on the internet for days trying to figure out why my headsets failed to work with this computer when, much to my dismay, i found that there is in fact no microphone jack on the computer. the jacks located on the computer that i mistook for microphone ports were in fact line-in jacks, not compatible with standard mics. the computer itself is great and i enjoy it, however almost one year after purchase the hard drive did crash. customer support was great and sent out a new HD right away as well as someone to install it.
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Hi all, like so many others, I too feel compelled to report a Hard Drive Failure. While my system is nearly a year old, I have not used the Touch Smart a great deal, (hour wise), so would not have expected any hard drive issues.
The only other complaint I have about this computer is the fact that it “buzzes”, (vibrates), while running. Around the outside of the screen, is rather cheap plastic and when placed on a desktop, very often makes annoying sounds.
Rather sad to think that a major company like HP cannot get their collect S*** together on Hard Drive design and functionality.
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Bought my IQ 506 1 year and 3 months ago. I have had 4 hard drive failures and 1 optical drive failure since I bought it, 2 HDD failures in the past 4 months. It’s out of warranty now, but I bought a 3 year service plan from the store, which requires a replacement after the 3rd “qualified” repair. Although I love the idea and ease of the IQ506, I do not want another one. It is too much of a pain to keep going through HDD failures, not to mention that in less than 15 months the machine has been down almost 6 months.
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My IQ506 died yesterday. I bought it in October 2008.
The first hard drive failed by Thanksgiving that year.
As did the keyboard. Both of those failures were in the
warranty period. So I kept it running.
After the warranty year, the CPU cooling fans failed.
Replaced that out of my pocket to the tune of $90.
Also replaced the replacement keyboard.
So in my first 17 months, the computer has suffered at
least four failures that make it inoperable. Forutunately
for me the IQ506 has taught me the value of good backups!
It has now devoured a third hard drive. After reading that
I am not alone, it is off to computer shop. It is unlikely
that any HP’s will be on my shopping list. I an writing this
review and the kid’s Dell Studio Hybrid which has taken kid
abuse for one month less than I have had the IQ506 and has
never needed any more attention than a trip to the garage to
blow the dust out of the cooling fans.
HP if you are reading this, you are losing customers with
the crummy reliability of your IQ506s. -stve
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Since my post in March, I have had 2 subsequent Hard Drive failures for a total of 6. The store finally gave me full credit for my IQ506 and I purchased two lower priced computers for what the IQ 606 cost.
I really liked the IQ 506, it’s a shame that they are for the most part a good looking piece of junk with many good features. HP has no idea how much I hated having to part with my IQ506, and yes they have lost a customer
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