Despite the Bail-Out Chrysler still fails
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Reviewed by Ryan McLaughlin on 07/01/2009
  • David

    Chrysler’s customer service leaves much to be desired. I had a p1004 code on my 2006 Dodge Charger, a faulty intake manifold, about $1500, not including labor. Chrysler offered to pay all but $500, but I declined. They’re at fault, as this is a national epidemic. The part itself is on national backorder; Chrysler nonetheless refuses to take ownership of its manufacturing faux-pas and stays light years behind the Japanese in terms of service and quality, and even more importantly, faith in the quality of its products. They do not care whether they keep a loyal customer base and instead allow these half-trained, unprofessional hacks to email their customers with rather snide and often insultingly formulaic responses. With this sort of manufacturing and business model, I give Chrysler a slim chance for long-term success. I hope the hacks who do the emails will be held accountable for their incompetence as well.

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  • Harvey Smith

    I have a 2009 Town and Country van ourchased june 9 ,2009. Didn’t make it from the dealership to driveway before it had to be towed. After being yelled at by the dealership for asking if I would have a vehicle for the weekend. Got a call at 3:00 to come and pick it up. No offer to deliver or anything. This vehicle had 93 km’s on it. One month later it started to have transmission problems. 6 speed transmission shifts randomly into 2nd gear. Motor really sings at 9 km’s /hr. A dealer tryed to repair but no codes so said nothing he can do. Sent nice letter to Chrysler asking them to help the dealed and received a PFO letter back with out the P. Have owned 15 new Chryslers will not be a 16th. Went to Canadian motor dealers arbitration group and now Chrysler are Lying to them. Why did American and canadian taxpayers bail ths outfit out.

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  • Matt

    I also have a 2006 Gr. Caravan and a/c went out late last year. There is no recalls or anything on it still. Did chrysler ever help you out with this issue? I also have had my power doors fixed 3 or 4 times and they do not work again. Of course I am now out of my warranty!

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    • Yes I got the air conditioner fixed in January. I was told there wouldn’t be a recall because it is not safety related. The doors my my van still work fine. There is a bit of a noise when they open, but it might just be some leaves or dirt caught in the gears.

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  • James Goonan

    I am from the UK and made the mistake of buying a new Chrysler Grand Voyager in June 2008 (for £32,000). Within a week the stereo packed up and was eventually replaced, and they did upgrade it to the unit with Sat Nav. Unfortunately it took them three weeks to figure out why the sat nav would only speak German! In the meantime a drive belt broke and the car had to be recovered by the roadside. Last year a part of the front suspension failed, repaired under warrenty and about two weeks ago, just as we hit the hottest spell in London for many a year the Air Conditioning has packed up, still awaiting for a replacement part to be repaired under warrenty. On Saturday a tyre valve broke leaving me with a flat tyre, the second time this has happenned. In short NEVER BUY AN AMERICAN CAR!!!

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  • Vin Vega

    Chrysler customer service really doesn’t care.
    I needed a new engine because of something Chrysler needed to recall.
    They know about the crankwalk or thrust bearing failure and even have technical bulletins on this and talking to technicians they are well aware of it.
    Customer service told me they would take care of my problem.
    After towing to dealership they call and say were sorry we cant help you.
    They are very dishonest and when I tried to talk to them about having e- mails and phone calls clearly stating they lied, only reply sorry this case has been closed.Guess Chrysler thinks engine replacement or engine life is 30,000 miles.
    Recipe for customer disaster poorly designed cars and horrible customer service!!!!!!!!!!!!!

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