http://www.justechn.com/2009/07/01/despite-the-bail-out-chrysler-still-fails Just another WordPress weblog Sat, 13 Mar 2010 13:46:45 -0700 http://wordpress.org/?v=2.9.2 hourly 1 http://www.justechn.com/2009/07/01/despite-the-bail-out-chrysler-still-fails/comment-page-1#comment-19454 Harvey Smith Tue, 03 Nov 2009 19:35:12 +0000 http://www.justechn.com/?p=559#comment-19454 I have a 2009 Town and Country van ourchased june 9 ,2009. Didn't make it from the dealership to driveway before it had to be towed. After being yelled at by the dealership for asking if I would have a vehicle for the weekend. Got a call at 3:00 to come and pick it up. No offer to deliver or anything. This vehicle had 93 km's on it. One month later it started to have transmission problems. 6 speed transmission shifts randomly into 2nd gear. Motor really sings at 9 km's /hr. A dealer tryed to repair but no codes so said nothing he can do. Sent nice letter to Chrysler asking them to help the dealed and received a PFO letter back with out the P. Have owned 15 new Chryslers will not be a 16th. Went to Canadian motor dealers arbitration group and now Chrysler are Lying to them. Why did American and canadian taxpayers bail ths outfit out. I have a 2009 Town and Country van ourchased june 9 ,2009. Didn’t make it from the dealership to driveway before it had to be towed. After being yelled at by the dealership for asking if I would have a vehicle for the weekend. Got a call at 3:00 to come and pick it up. No offer to deliver or anything. This vehicle had 93 km’s on it. One month later it started to have transmission problems. 6 speed transmission shifts randomly into 2nd gear. Motor really sings at 9 km’s /hr. A dealer tryed to repair but no codes so said nothing he can do. Sent nice letter to Chrysler asking them to help the dealed and received a PFO letter back with out the P. Have owned 15 new Chryslers will not be a 16th. Went to Canadian motor dealers arbitration group and now Chrysler are Lying to them. Why did American and canadian taxpayers bail ths outfit out.

]]> http://www.justechn.com/2009/07/01/despite-the-bail-out-chrysler-still-fails/comment-page-1#comment-14195 David Sun, 09 Aug 2009 01:24:33 +0000 http://www.justechn.com/?p=559#comment-14195 Chrysler's customer service leaves much to be desired. I had a p1004 code on my 2006 Dodge Charger, a faulty intake manifold, about $1500, not including labor. Chrysler offered to pay all but $500, but I declined. They're at fault, as this is a national epidemic. The part itself is on national backorder; Chrysler nonetheless refuses to take ownership of its manufacturing faux-pas and stays light years behind the Japanese in terms of service and quality, and even more importantly, faith in the quality of its products. They do not care whether they keep a loyal customer base and instead allow these half-trained, unprofessional hacks to email their customers with rather snide and often insultingly formulaic responses. With this sort of manufacturing and business model, I give Chrysler a slim chance for long-term success. I hope the hacks who do the emails will be held accountable for their incompetence as well. Chrysler’s customer service leaves much to be desired. I had a p1004 code on my 2006 Dodge Charger, a faulty intake manifold, about $1500, not including labor. Chrysler offered to pay all but $500, but I declined. They’re at fault, as this is a national epidemic. The part itself is on national backorder; Chrysler nonetheless refuses to take ownership of its manufacturing faux-pas and stays light years behind the Japanese in terms of service and quality, and even more importantly, faith in the quality of its products. They do not care whether they keep a loyal customer base and instead allow these half-trained, unprofessional hacks to email their customers with rather snide and often insultingly formulaic responses. With this sort of manufacturing and business model, I give Chrysler a slim chance for long-term success. I hope the hacks who do the emails will be held accountable for their incompetence as well.

]]>