So I am sitting here in Salt Lake City Airport waiting for my carry-on bag to come out of the baggage carousel. You are probably wondering why a carry-on bag is in a baggage carousel and second why I have to wait for it. Well, let me tell you all about it.
On my way home from CES I was getting ready to get on the airplane (Flight 1110 from Las Vegas to Salt Lake City), but I encountered what could only be called a “Gate Nazi” (I’m ticked that I didn’t get her name). This lady was monitoring the gate and pulling people aside when they had bags that looked too big. I thought this was interesting because I have never seen anyone be so picky about carry-on bags. I didn’t have any concern because I have been using the same carry-on bag for 5 years and it has always fit. So when I got to the gate and she pulled me aside I was completely surprised. She told me my bag was too big and forced me test it on the little measuring device. It was the correct height and width, but it was a little too thick (by about 1 inch).
I was then told I would have to check it in and pay a $20 baggage fee, I was mad. So $20 later I get on the plane and sit down. I mentioned how mad I was to my seat neighbors and they all agree that the gate monitor was very rude and a too aggressive. Then we all notice as other people get on, some of them had bags that were bigger than mine, how did they get past? One person who put their page above our seats had to pound on the bag to get it in. So now I am really mad, because my bag got pulled over and this other person made it through.
Then to make matters worse I noticed that there were many people that could not find space for their bags. I sure hope they were not charged to check their bags, because if Delta cannot provide enough overhead space it is not the fault of the traveler.
Now when I got off the plane I noticed they were doing the same thing to the passengers that were waiting to get on. So it looks like this is not an isolated event, but rather new policy. I swear Delta is going to loose all its passengers because of this over-aggressive baggage checking and the over-excessive baggage fees.
So now that I am off the plane I go down to the baggage claim to get my bag and it was not there. I waited a while and then went to the Baggage Office. They looked up my bag and said it had been put on the next flight and I would have to wait 45 minutes for it to come it, or they could deliver it. The whole reason I have a carry-on bag is because I put stuff in the bag that I need right away, not tomorrow or the next day, or whenever Delta decides to deliver it. So I decide to wait. Now I am taking advantage of the free WiFi in the airport and writing this complaint.
Needless to say I will not be traveling with Delta for a while, in fact I will not be traveling with any airline that charges a fee to check bags. I think these airlines benefit from forcing people to check their bags when they would otherwise be just fine carrying them on. So I am boycotting Delta and only flying on airlines that do not charge baggage fees. So far I think that is only SouthWest.
I remember when the baggage fees were introduced, it was because the gas prices were high. Now that gas prices are lower you would think the fees would go away, but only SouthWest has been honorable enough to do that. It is almost like when the government puts in a “Temporary” tax, and then it never seem to go away.
Now in hindsight (I was way to upset to be thinking straight) I should have taken some of the clothes out of my bag and put them on. I also had a smaller over-the-shoulder bag, that I got from CES, and I could have stuffed some things in it. That may have reduced the thickness of the bag enough to fit in the measuring device. Despite that, they knew that I had a small enough bag and it could have fit, like I said before I have never had trouble in the past. Instead they decided to make me (and several other passengers) mad and profit $20.
Oh and I tried to use the in flight WiFi to write this because they had a free trial if you used the code “deltatrygogo”, but when I typed it in, it said the code was expired. So I would rank this flight as the worst I have ever had.
If Delta wants me back then I want an official apology, and my money back. They are also going to have to take away the baggage fee or provide free gate check-in (meaning it is waiting by the gate when we get off) for those that have legitimate carry on luggage (this would not only save us money, but we would not have to wait for the next flight).
Update: Apparently the next flight is delayed and I have to wait another 15 minutes. That is also not taking into account the time it will take for the bag to get off the plane and onto the carousel. This night is getting worse and worse, I just can’t wait for the next shoe to drop, when my bag comes out it will be trashed, or maybe it won’t come out at all.
Update: Ok so when the bag finally came out it was all in one piece, but the bag was all scuffed up and dirty. My bottle of foot cream (walking around all day at CES is murder on feet) had also opened up and spilled all over, what a mess. I also noticed a small paper that said TSA had opened the bag and inspected the contents. Didn’t I already go through security to get to the gate?